Privacy Policy
Last updated: February 2026
TailFramed ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit tailframed.com and make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Pet photos — uploaded by you to generate your artwork. Stored securely in Supabase.
- Order information — name, email address, shipping address, and payment details (processed by Stripe; we never store card numbers).
- Communications — if you contact us for support.
We also collect information automatically when you use our site:
- Pages visited, time spent, and interactions
- IP address, browser type, and device information
- Referring URLs and UTM parameters (to measure ad effectiveness)
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your support requests
- Improve our AI generation and product quality
- Measure and optimize our advertising campaigns
- Prevent fraud and abuse
Third-Party Services
We share data with trusted third parties to operate our service:
- Stripe — payment processing. Stripe handles all card data under PCI-DSS compliance.
- Printful — print-on-demand fulfillment. Your shipping address and artwork are shared to produce and ship your order.
- Supabase — secure cloud storage for uploaded photos and generated artwork.
- Resend — transactional email delivery for order and shipping notifications.
- Leonardo AI — AI image generation service that processes your pet photo to create artwork.
- Google (Analytics 4) — website analytics to understand how visitors use our site.
- Meta (Facebook/Instagram) — advertising and conversion tracking via Meta Pixel and Conversions API.
- TikTok — advertising and conversion tracking via TikTok Pixel.
- Vercel — website hosting and performance analytics.
- Google Places — address autocomplete during checkout.
Cookies and Tracking
We use cookies and similar tracking technologies to remember your session, understand how you use our site, and measure the effectiveness of our advertising. Third-party advertisers (Meta, Google, TikTok) may also place cookies on your browser.
You can control cookies through your browser settings, but disabling them may affect site functionality.
Data Retention
We retain your order information for at least 7 years for accounting and legal purposes. Uploaded pet photos are retained in our storage to support regeneration requests and order fulfillment. You may request deletion of your photos by contacting us.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at support@tailframed.com.
Contact Us
Questions about this Privacy Policy? Email us at support@tailframed.com.